Izzeldin Ibrahim
Customer Service Representative / Call Center Agent
Profile summary
Customer Service Representative with proven experience in providing excellent service support via phone, email, and web portals. Skilled in handling customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. Adept at managing escalations, recording accurate service data, and maintaining effective communication across departments.
Key skills
Professional experience
• Supports and provides service support via phone, email, and web portal, ensuring quick and effective resolution of customer concerns. • Routes issues to the correct team after fully understanding the customer's needs and problem details. • Acts as the first point of contact for all customer issues related to Emaratech service support. • Gathers and records accurate service support incident information. • Listens to and understands customers' concerns, providing guidance and information using available resources. • Manages challenging customer situations with professionalism and empathy, ensuring customer satisfaction. • Identifies and escalates issues when necessary to ensure timely resolution. • Conducts primary investigations into received issues and follows up on escalated or reassigned support requests.
- Supports and provides service support via phone, email, and web portal, ensuring quick and effective resolution of customer concerns.
- Routes issues to the correct team after fully understanding the customer's needs and problem details.
- Acts as the first point of contact for all customer issues related to Emaratech service support.
- Gathers and records accurate service support incident information.
- Listens to and understands customers' concerns, providing guidance and information using available resources.
- Manages challenging customer situations with professionalism and empathy, ensuring customer satisfaction.
- Identifies and escalates issues when necessary to ensure timely resolution.
- Conducts primary investigations into received issues and follows up on escalated or reassigned support requests.